This Privacy Policy explains how Chat-Native (“Chat-Native”, “we”, or “us”) collects, uses, discloses, and safeguards information when you engage with our conversational commerce platform and related services (the “Service”). Chat-Native is provided by Plinkbio LLC, a Delaware company doing business as “Plinkbio AI Lab.” We provide enterprise AI agents that operate on behalf of our customers (“Customers”) across web, messaging, and retail channels.
When you install Chat-Native on your Shopify store, we collect and process the following data to power your AI shopping assistant:
We do NOT collect: Payment information, credit card numbers, full customer addresses (only city/state for order tracking), or any sensitive financial data. All data collection is limited to what's necessary to provide the chatbot service.
Merchant Control: As a Shopify merchant, you control your customer data. You can request data deletion, export customer data, or uninstall the app at any time through your Shopify admin. We comply with all GDPR data subject requests through automated webhooks.
Customer data is stored in secure cloud infrastructure managed by vetted hosting providers (primarily Amazon Web Services in the United States). Backups are encrypted, access is limited by role, and production systems are monitored 24/7. We keep information only as long as it is necessary to provide the Service, support our Customers, comply with law, resolve disputes, and maintain required business records. Customers can request shorter retention periods or deletion of specific records by contacting our support team.
If you are located in the European Economic Area, United Kingdom, or Switzerland, we rely on the following legal bases: (a) performance of a contract, (b) legitimate interests in providing and improving the Service, (c) compliance with legal obligations, and (d) consent where required (e.g., certain marketing communications).
Chat-Native operates globally. When we transfer personal data outside its origin region, we implement appropriate safeguards, such as Standard Contractual Clauses or equivalent mechanisms, and review sub-processor commitments at least annually.
We employ administrative, technical, and physical measures designed to protect personal data, including encryption in transit, role-based access, audit logging, and dedicated security operations. No system is completely secure; please notify us immediately at security@chat-native.com if you suspect unauthorized access.
Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, or export certain personal data we process on your behalf. Requests should be submitted through your Chat-Native administrator or by emailing privacy@chat-native.com. We support Customers in responding to end-user requests consistent with applicable law, including GDPR, CCPA/CPRA, and other national privacy frameworks.
We may send service updates, security notices, and promotional emails. You can opt out of marketing communications through the unsubscribe link. You will still receive transactional or security-related messages.
The Service may link to third-party sites or integrate with external tools. Their privacy practices are governed by their own policies; review them before sharing personal information.
The Service is not directed to or intended for individuals under 18. We do not knowingly collect personal information from children.
We may update this Privacy Policy to reflect changes in technology, law, or our practices. Material updates will be announced through the Service or via email. Continued use after the effective date constitutes acceptance.
For privacy questions, requests, or concerns, contact:
Chat-Native Privacy Team
Plinkbio LLC
548 Market Street, PMB 62463
San Francisco, CA 94104 USA
privacy@chat-native.com